Customer Service - Special Kilts

Customer Service

Shipping & Delivery
  • All our delivery costs are calculated on total weight, this includes the weight of
both the products and the packaging.
  • No handling charges & no tax for all items.
  • We aim to deliver your order within 10-15 working days.
  • Tailor-made or customization/backorders may take about 3 - 4 weeks.
  • Delivery time may vary according to your location.
  • All returns must be sent back to us at our contact address at your own cost and risk.
  • Only defected items will be entertained for exchange
  • The contents of your order and your delivery postcode will determine which delivery services you will be offered.
  • Please note that we are unable to deliver to PO boxes on any of our delivery services.
  • Terms & Conditions Apply.
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Returns & Replacements

Received an item that doesn't fit or is not suitable? No problem, our exchanges, and returns policies are designed to make that as easy as possible.
We're happy to exchange most items if they are the wrong size or color, but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer's fault is found with them.

Exchanges

The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
Alternatively, you can send them back to us for an exchange and we'll post out the replacements to you. You can process your exchange via our online exchange system. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
Overseas
To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.
Combine Shipping
If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay to ship for the combined order.

Returns
If you would like to return an item for a refund, please send it back to us at the following address, including the following information:
1. Your order number
2. Why the item is being returned
3. If the item is faulty in any way

Return Address:

Sieglarer 50, troisdorf,53842,Germany

015906717590
 

 

We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
Buyers must return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts).
It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels untorn and still attached. To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible, and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.

 

Ordering

HOW TO FIND PRODUCTS

The easiest way to browse products is by using the drop-down navigation menu at the top of the page. Here, you'll find links to new product arrivals, clothing categories, and sale items. If you're looking for something specific, you can use the search box at the top right of the page.

HOW TO ORDER

When you find an item you want to buy, select your size (every product includes a unique measurement chart) and the quantity. Once you've selected size and quantity, click "Add to Cart". A pop-up menu will appear. You can either continue shopping or add more items to your cart. After you’ve placed all the items you want to buy in your cart, you’re ready to checkout! You can check out by visiting the "checkout" page, or visit “My Cart” and click on “Proceed to Checkout”.

1. Checkout as a Member or Guest

You will be asked to check out by either logging in to your account or checking out as a guest.

First-time customers can create an account by clicking on “Register”. You will be asked to enter your personal information (full name and email) and login information (username and password). Once you’ve filled all required fields, click “Submit” to finalize account registration.  

What are the benefits of creating an account?

As an account member, you can check out faster by saving your shipping info, easily request returns, earn rewards, get full access to your wishlist, and much more! All account information is safely and securely stored. 

2. Enter Billing, Shipping & Payment Info

Once you’ve logged in or checked out as a guest, you will be asked to fill out your billing & shipping address. After you’ve inserted all your information and reviewed your order, click on “Place Order Now” to complete checkout. 

3. Track Your Order

You will be emailed a tracking number once your order is shipped. You can also track your order by logging into your account. Order processing time may take up to 2-3 business days. 

PAYMENTS METHODS

Payments We Accept When placing an order online or by phone, you may use the following payment methods: Paypal, Stripe, American Express, Discover Card, MasterCard, Visa, and debit cards with the MasterCard or Visa logo.  We cannot accept checks, cash, money orders, or COD as payment.
We only accept payments via the following Credit cards, Debit Cards and Paypal, and Stripe.

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express.

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo

Stripe

The easiest way is to pay with stripe just attach your Debit Card, Credit Card, Or Bank Account Number with it and make payment it's easy and secure.

Privacy & Security

This Privacy Policy sets out how Jacket And More uses and protects all the information you give Jacket And More when you use this site. Jacket And More simplify your privacy. If we ask you to provide certain information that identifies you when using this site, you can be assured that it will only be used in accordance with this Privacy Policy. Jacket And More may change this policy from time to time by updating this page. You should review this page from time to time to ensure that you are satisfied with the changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@jacketandmore.com

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 515 Madison Ave New York, NY 10022, USA

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows displaying pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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